Steps to Reconcile a Till in Vision Commerce Suite (VCS)
Table of Contents
-
Introduction
-
Before You Begin
-
Log into VCS
-
Open Additional Cash Management
-
Select the Till
-
Count the Drawer
-
Enter Currency Totals
-
Verify System Totals
-
Resolve Variances
-
Finalize Reconciliation
-
Print Reports
-
Prepare Bank Deposit
-
Troubleshooting
-
Frequently Asked Questions
-
Quick Reference Checklist
Screen 1 – Vision Commerce Suite Login
Purpose
Log into the back-office system using your assigned credentials.
Navigation
What You Should See
(Insert actual screenshot of the VCS login screen here.)
Visible fields
-
User ID
-
Password
-
Login button
-
Exit button
⚠ Common Mistake
Typing the register operator ID instead of the back-office employee credentials.
✓ Expected Result
The VCS Main Menu appears.
Screen 2 – Main Menu
Navigation
What You Should See
(Insert actual screenshot of the Main Menu.)
Menu items might include:
-
Additional Cash Management
-
Reports
-
Store Maintenance
-
Inventory
-
Price Changes
-
Utilities
⚠ Common Mistake
Opening Reports instead of Additional Cash Management.
✓ Expected Result
The Additional Cash Management menu opens.
Screen 3 – Additional Cash Management
Navigation
What You Should See
(Insert actual screenshot.)
Functions typically include:
-
Till Reconciliation
-
Deposits
-
Safe Management
-
Cash Pickup
-
Paid Outs
-
Cash Office Reports
⚠ Common Mistake
Selecting Bank Deposit before balancing all tills.
✓ Expected Result
The Till Selection screen opens.
Screen 4 – Select Till
What You Should See
(Insert screenshot.)
Displayed information:
-
Register Number
-
Cashier
-
Shift
-
Open Time
-
Status
⚠ Common Mistake
Reconciling the wrong cashier session.
Always verify:
-
Register
-
Cashier
-
Date
-
Shift
Screen 5 – Count Currency
What You Should See
(Insert screenshot.)
Fields
| Denomination | Count |
|---|
| Pennies | |
| Nickels | |
| Dimes | |
| Quarters | |
| $1 Bills | |
| $5 Bills | |
| $10 Bills | |
| $20 Bills | |
| $50 Bills | |
| $100 Bills | |
⚠ Common Mistake
Entering dollar amounts instead of the number of bills or coins if the system expects counts.
✓ Verify before continuing.
Screen 6 – Tender Totals
Review:
-
Cash
-
Checks
-
Coupons
-
Paid Outs
-
Pickups
-
Gift Cards
-
Debit/Credit Totals
⚠ Common Mistake
Forgetting to record paid-outs before reconciliation.
Screen 7 – Variance Screen
If balanced:
If not:
⚠ Common reasons
-
Miscounted coins
-
Incorrect change
-
Missing pickup
-
Receipt entered twice
-
Wrong till selected
Screen 8 – Finalize Till
Select
or
(depending on your VCS version)
Confirm:
-
Cash matches expected total
-
Variance explained
-
Reports printed
Screen 9 – Print Reports
Typical reports
-
Till Reconciliation
-
Cash Summary
-
Session Summary
-
Variance Report
Screen 10 – Bank Deposit
Navigate
Enter
-
Deposit amount
-
Deposit bag number
-
Deposit date
Print deposit slip.
Troubleshooting
| Problem | Solution |
|---|
| Till won't balance | Recount cash and coins. |
| Wrong cashier selected | Exit and select the correct session. |
| Deposit won't finalize | Ensure all tills are reconciled. |
| Report won't print | Verify printer status and paper. |
| Variance remains | Notify the manager according to store policy. |
Frequently Asked Questions
Why won't my till balance?
The most common causes are counting errors, incorrect cash pickups, or selecting the wrong till.
Can I change a finalized till?
Typically only authorized personnel can reopen or adjust a finalized reconciliation, depending on store policy and permissions.
What if I'm short?
Recount the drawer, verify pickups and paid-outs, and notify a supervisor if the variance remains.
What reports should I print?
Most stores print the Till Reconciliation Report, Session Summary, and any required variance documentation.
Who should verify large variances?
Follow your store's cash-handling procedures and notify the appropriate supervisor or manager.
Printable Quick Reference Checklist
Best practice for the screenshots
Use real screenshots captured from your authorized VCS environment rather than recreated images. For each step:
-
Capture the full application window at a consistent resolution (e.g., 1920×1080).
-
Highlight the button or field to click with a numbered callout.
-
Add a brief "What you should see" caption beneath the image.
-
Redact sensitive information such as employee names, passwords, store numbers, customer data, and financial amounts before publishing.
This approach creates a professional training manual while accurately reflecting the software employees use.