The exact steps can vary by Dollar General software version, and you should always follow your store's SOPs and manager's instructions. That said, the general workflow for reconciling a till in Vision Commerce Suite (VCS) / NextGen is typically:
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Remove the till
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At the register, sign the cashier out if necessary.
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Remove the till and take it to the cash office.
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Open Additional Cash Management
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Log into Vision Commerce Suite (VCS) with your credentials.
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Open the Additional Cash Management module.
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Select Till Reconciliation
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Choose the option similar to Till Reconciliation, Reconcile Till, or End Session.
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Select the appropriate register and cashier session.
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Count the cash
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Count each denomination separately:
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$100 bills
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$50 bills
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$20 bills
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$10 bills
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$5 bills
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$1 bills
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Quarters
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Dimes
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Nickels
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Pennies
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Enter the quantity or total for each denomination as prompted.
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Verify non-cash tenders
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Credit/debit card totals
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EBT
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Gift cards
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Checks (if accepted)
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These usually come directly from the POS and generally don't require manual counting.
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Review the reconciliation
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VCS compares:
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Expected cash
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Counted cash
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Over/Short amount
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Confirm that any overage or shortage is understood and within company policy.
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Finalize the reconciliation
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Save or finalize the till.
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Print the reconciliation report if your store requires one.
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Prepare the till
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Leave the required starting bank in the drawer (for example, if your store uses a fixed starting bank).
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Remove excess cash for the deposit or safe according to your store's procedures.
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Complete deposit processing
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If you're the closing manager or key holder:
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Complete the daily deposit.
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Verify the safe count.
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Print required reports.
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Secure funds in the safe.
Common issues
| Problem | What to check |
|---|
| Till is over | Recount the cash, check for duplicate entries, verify cash pickups. |
| Till is short | Recount, verify change given, check for misplaced bills, ensure pickups were recorded. |
| Wrong cashier | Verify the correct register/session was selected. |
| Cannot finalize | Ensure all required denominations are entered and no fields are left blank. |
A good practice is to count the till twice before submitting the reconciliation. Even a simple miscount of a stack of bills or coins can create an avoidable over/short.
If you're using the current Dollar General NextGen VCS screens, I can also provide a screen-by-screen walkthrough that follows the actual menu sequence and describes what you'll see at each step.